Follicle Genius App Support
Welcome to the Follicle Genius Support Page!
We're here to help you get the most out of your Follicle Genius experience. Whether you’re experiencing an issue or have questions about features, you can find helpful information below. We're a new app and just like your hair growth journey we know we'll have some bumps along the way in making a great final product for you!
1. Getting Started with Follicle Genius
Download the App
Download Follicle Genius on the App Store
2. Frequently Asked Questions (FAQs)
Q: What should I do if the app isn’t working correctly?
- Try restarting your device and reopening the app.
- Ensure you have the latest version of Follicle Genius by visiting the App Store and checking for updates.
Q: How does Follicle Genius analyze my hair?
Follicle Genius uses machine learning and data science models to analyze photos of your scalp, helping you identify thinning areas and track progress over time.
Q: Can I delete my data?
Yes, you can delete your account data through the app’s settings. We are committed to your privacy and don’t share any personal data without your permission.
3. Troubleshooting Common Issues
App Crashes, Won’t Open, or Frozen
- Make sure your iOS is updated to the latest version.
- If app is frozen, close the app and open back up
- Sign-out and sign-in in case account is temporarily unavailabl
- Delete and reinstall the app if issues persist.
No Results from Analysis
For best results, use a well-lit area and ensure your head is centered in the frame. Changing up the background and hair length can cause variations in your hair metrics when tracking progress.
4. Contact Us
If you need further assistance, don’t hesitate to reach out.
- Email Support: support@folliclegenius.com
- Feedback & Suggestions: Use the feedback form within the app, or email us directly.
5. Join Our Community
Stay updated on Follicle Genius developments by joining our community and following us on social media!
- Instagram: @FollicleGenius
- Facebook: Follicle Genius